It is Hearthfalls' desire to offer a high-quality product and to ensure that you, the customer, are completely satisfied with your purchase from hearthfalls.com. Therefore, if for any reason you are not 100 percent satisfied with any product purchased directly from Hearthfalls, you may return it for a refund or exchange.

In order to request a refund or exchange, just return the product to us in "like new" condition within thirty (30) days from the day it was shipped to you. Defective products or products sent to you in error will be exchanged or refunded in full.

You will be responsible for all return shipping costs (unless the return is a result of our error or as a result of our delivery of a defective product). Hearthfalls reserves the right to determine whether a full or partial refund or an exchange is merited based upon the condition of the returned merchandise.

Notwithstanding the above, no returns or exchanges will be permitted by Hearthfalls for any custom manufactured Hearthfalls product unless the product is damaged or defective at the time of delivery.

Third Party Sales
Please note that Hearthfalls will only accept returns for refunds from those customers who have purchased directly from Hearthfalls. Please return Hearthfalls products purchased elsewhere to the dealer, distributor or representative from whom you bought the merchandise originally.

How to Return an Order
When returning merchandise to us, please follow these simple procedures to ensure a smooth return:

1. Please contact our customer service department at 1-800-975-5211 prior to the return of any Hearthfalls products.
   
2. Send all returns to: Hearthfalls, LLC, Attn: Customer Service Department, 2217 Cottondale, Suite B2, Little Rock, Arkansas 72202.
   
3. Please place a copy of your invoice in the return shipment and indicate the reason for return and the requested action to be taken, such as replacement or refund.
   
4. When shipping return items, please use the original packaging materials, crates and boxes, and pack the merchandise securely to prevent scratching or damage during shipment.
   
5. All return shipment charges must be prepaid. We will not accept C.O.D. shipments from customers. For your protection, we would also recommend that you insure the return merchandise for its full value to protect yourself against loss or damage to the product during shipment.